“Nothing but the best”
I have filled out this survey many times over the years. I have never had anything but good things to say. This trip was more of the same. I asked for a 60,000 mile checkup and a set of tires. The guys could have sold me just about anything. They told me the car was in good shape and needed only one small item. Pat gave me two tire recommendations, told me the brand he uses and that was that. I’ve never been sold something that was unnecessary. All-in-all it was another fine experience.
“Immediate Maintenance Request”
Exceptional service! I needed to go out of town due to family emergency and they fit me in.
March, 2016Scott M.
I own a Landscape company and take all my truck there. I have never found a better price and service! Thanks Dick, Pat and Tim !!!
Jan, 2013Casey H.
I started using Hometown a couple of months ago. Very happy with the service. I really like that they have loaner cars in case your car is going to take a while. Super friend.y staff and very informative. They let you know whats best and are not salesy or pushy at all. Definitely worth the drive from Eagan. They have saved my wife and I significant amounts of money.
Jun, 2012Tony F.
Home Town Auto Service does a great job and definitely focus on customer service. They gave me honest answers and even brought me back into the shop so they could show me what they were talking about. I would defenitely recommend Home Town Auto Service.
Jun, 2012James F.
Readers Choice Vote Best Place to Get Your Car Fixed
Jan 5, 2012Readers Choice
“Dorrene Hern and her husband run an amazing auto service shop in Lakeville, MN. I know at least a dozen people who use their service on a regular basis. I’m not sure I have ever heard so many raving testimonials about an auto repair shop! The quality of work, the entire staff, and the owners are so trusted, and so well-liked, I can’t believe it!”
Jan 5, 2012Russ- Commercial Steam Team
“These guys are top-notch! Very honest, quick and reliable! They really get to know you as a person and really care about helping you – not upselling etc.”
Nov 20, 2011Amanda, St. Paul
“Just got back thinking I would be spending $1400.00 Instead I got honest service, an oil change,and a bunch of little things fixed ( trunk, nail in the tire and something with the wheel) all for $92 bucks! I started coming here when they did my brakes for almost half of what two other places gave me a bid for. I know if I went somewhere else I would have been taken for at least a grand for something I really didn’t need. I would recommend them to anyone.”
Oct 17, 2011Matt
“We were very impressed with the service we received at HomeTown Auto. Our family was on vacation when our air conditioning went out in our truck during 90+ degree weather. WIth 3 children under the age of 6 we needed to have this fixed both for the rest of our vacation and for our long drive home. We received a referral to HomeTown from another mechanic who was unable to take care of our truck immediately and we were nothing but impressed. They were able to fix our truck within 1 day at less then we had thought it would be. And they very graciously let us use a loaner van for the day so that we were able to take our kids to the zoo and enjoy our time in the Minneapolis area instead of being cooped up in the hotel all day. Everyone we dealt with was very professional and kept in communication with us all day so we knew what was going on. So appreciated, especially since we were not at home where we have a long trusted family mechanic.”
“I have a 01 PT Cruiser that was having some issues. When I took my vehicle in, the guys checked it completely out and confirmed what my guesses were. They fixed everything in ~ 1 day (which was pretty fast for all that was wrong) and they had really great communication with through the process. When I went to pick up my car, they told me that they found I had a bad hose. Because they happened to have one on hand, they threw it on for no extra cost! This is why I will never take my car anywhere else. They earned my business for life. Big thanks to Todd Schomburg for hooking me up!!”
May 2, 2011Gavin
“Home Town Auto has always been a trusted resource that keeps my vehicles well maintained and safe for my family. I know when their experts perform repairs I can expect the best workmanship and pricing has always been inline with the estimate. I have been taking my cars here for over 8 years and know first hand they are the real deal! It’s difficult to find a company like HomeTown that goes out of their way to do things right and put up with someone as picky as me. By Doug – happy customer.”
Mar 6, 2011Doug
“This place is not closed! Tim and Todd are amazing down-to-earth car guys who really care about their customers. They never try to “up sell” any services or products. They treat you as family and will work with you to make sure that your vehicle is running properly, without charging ridiculous fees or add-ons. As my vehicle gets up in miles, they work with me to keep it running, knowing that I can’t afford to purchase anything anytime soon. They always work to squeeze me in, even staying a bit later or coming a schmidge earlier to accommodate me.
I cannot say enough good things about Hometown Auto!”
Aug 24, 2010Mary J., Lakeville
“Great place to get your car fixed. Every one is good to deal with. Price was within reason. Service was fantastic.”
May 14, 2010Guest 38070, Superpages
“This mechanic shop was recommended to us by our employer. The customer service is impressive, they explain everything in details before hand, they even give you a ride to work when your car needs more time to get done. Their work quality is little bit above average, and their prices are sometimes higher than other mechanic shops in the area, but we trust them, and that’s why we keep going there. You decide.”
Nov 24, 2009Waleed, Yahoo
“I recently brought my van to Home Town Auto for repair work. I couldn’t be more impressed by the customer service and comfortable feel from when I first walked in until the van was done. They have a very clean waiting room with a TV, tons of magazines and a newspaper, and when I was there they even had flavored coffee! The thing that really impressed me was the bathroom. Most other shops I’ve been to have less than desirable bathrooms,and they’re unisex. Home Town has seperate bathrooms, and the women’s had very nice faux painting on the walls, and had febreeze, tissues, and even Bath and Body Works hand soap! As for the actual service done to my van, it was very quickly done and I’ve had no problems since. I will always bring my vehicles to Home Town Auto from now on. They even sell coupon cards that are an awesome deal and it saved me TONS of money on my repair! I highly recommend their service to anyone that needs it!”
Jun 30, 2008Nicki, Yahoo
“I go there now for all of my maintanence work and major repairs. Before I started going to HomeTown I didn’t even know what maintanence was! Everywhere else I went just told me what I needed and shoved it in my face, they were overpriced, and disrespectful. At HomeTown Auto they always make me feel right at home with their fresh coffee and treats. The people at the front desk are always friendly and very informative. What a change from my previous experiences! I was so happy when I finally found “my mechanic”.
Pros: Friendly service, timely repairs, free loaner cars
January 09, 2008Luvnsage – Citysearch
“I’ve been taking my car to Home Town Auto in downtown Lakeville for about a year now. I’ve had major repair work involving needing my car towed, on down to basic oil changes. Every time I’m there I’m treated respectfully and cheerfully – and most women will tell you that this is rare. I’ve never seen a cleaner auto service waiting room before either! And then there’s the added bonus of having my car floors vacuumed and dash wiped down, nice touch.”
Home Town Auto Service – a great neighborhood business
PROS: Mid-range pricing, excellent customer service, and cleanliness
February 22, 2006Camille S., Insider Pages Reviews